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PAWBILT Partnership FAQs

PAWBILT Partnership FAQs

Explore the PAWBILT FAQ Hub: Your Questions, Expert Answers

Welcome to the PAWBILT frequently asked questions (FAQ) page. This hub is dedicated to providing expert answers on our smart pet feeders, water fountains, and the OEM/ODM partnership process. If you cannot find the answer you’re looking for in our PAWBILT FAQ section below, our team is ready to provide personalized assistance. Please contact us for further support.

Answer: Our MOQ is clearly defined based on product type and customization depth, making it easier for you to plan cooperation according to your needs:
 
  • For standard off-the-shelf products (e.g., basic automatic feeders): MOQ starts at 200 units, suitable for small-batch trials or quick market launches.
  • For OEM brand customization (e.g., adding your brand logo, adjusting product color/outer packaging without changing core functions): MOQ starts at 1,000 units, balancing customization needs and production efficiency.
  • For ODM electronic solution customization (e.g., developing new functions, optimizing hardware circuits, or customizing app integration): MOQ starts at 3,000 units, covering the R&D and mold costs required for in-depth solution adjustment.
 
If you have special volume requirements (e.g., exceeding 5,000 units for long-term cooperation), we can further negotiate preferential terms. Please contact our team for details.
Answer: Yes, customization is a core part of our services. The process typically includes:
 
  • Consultation: Discuss your brand needs (e.g., functionality, design, brand logo).
  • Prototype Development: Create 1-3 samples according to your specifications (taking 3-5 weeks depending on complexity).
  • Testing & Revision: Refine samples based on your feedback (e.g., material adjustments, function tweaks).
  • Mass Production: Once approved, we scale up production under strict quality inspection.
 
We handle end-to-end customization from hardware design to software integration (e.g., app connectivity).
Answer: Quality is ensured at every stage:
 
  • Pre-production: Raw material inspection (e.g., food-grade plastics for feeders, waterproof components for collars).
  • In-line Inspection: Automated testing and manual spot checks during assembly.
  • Post-production: 100% functional testing before packaging, plus third-party laboratory certifications (e.g., FCC, CE) for global markets.
 
Our ISO-certified facility maintains a defect rate of <0.1%, and we share quality reports with partners to ensure transparency.
Answer: Lead time depends on product type and customization requirements:
 
  • Standard products: 4-6 weeks (including production, testing, and logistics).
  • Customized products (OEM/ODM): 8-12 weeks (accounting for prototype development, mold production, and revisions).
 
We optimize our supply chain (localized material sourcing, streamlined workflows) to meet tight deadlines and provide real-time production tracking for partners.
Answer: Yes, we offer long-term support to our partners:
 
  • Technical Support: Dedicated engineers assist with product troubleshooting (e.g., software updates, hardware repairs).
  • Replacement Parts: Fast delivery of key components (e.g., charging ports, sensors) to minimize downtime for your customers.
  • Flexible Reordering: Priority production slots for repeat orders to ensure inventory stability.
Answer: We offer flexible terms to fit your cash flow:
 
  • New partners: 30% deposit upon order confirmation, and 70% balance before shipment.
  • Long-term partners (over 1 year): Negotiable terms (e.g., 20% deposit + 80% payment within 30 days) based on order volume and credit history.

Unlock Business Growth with PAWBILT: Your Trusted Partner for Smart Pet Products

Expand your business with PAWBILT, your reliable partner for sourcing high-quality smart pet products. Streamline your supply chain, ensure product innovation, and accelerate growth with expert support tailored to your B2B needs in the pet industry.

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